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With the advent of outrageous volumes of unwanted email these days, its unfortunate that legitimate emails are not being properly seen and/or even delivered. While we applaud the anti-spam industry for removing the plethora of unwanted email from many of our mailboxes, from time to time, some legitimate email publications are mistaken as unwanted. Sometimes, this results in our mailings bouncing back or customers never seeing order confirmations, submission instructions, or important help desk ticket replies. To that end, please realize that we want our readers to always anticipate and enjoy the valuable information that we deliver. If you currently use an anti-spam program or service, we ask that you take just a minute or two to add our eMail address to your safe or permitted email sender list.

Please refer to the following whitelisting instructions according to the eMail provider you currently use:

Email Addresses To Whitelist:,,,


To make sure Gmail never filters as spam mail from a certain contact or domain:

Click the Show search options downward-pointing triangle in your Gmail's main search field.

Type the desired email address under From.

To whitelist an entire domain (all mail from an address ending in "", for example),
type the just the domain name or the domain name preceded by '@'. To whitelist "",
for instance, type "" (not including the quotation marks).

You do not have to create a separate filter for each address. Separate addresses with '|' in
the From: field instead. To whitelist both "" and "", enter
"|", for example.

Follow the Create filter with this search -->> link at the bottom of the search sheet.

Make sure Never send it to Spam is checked.

Click Create filter.


Go to keyword: Mail Controls.
Select the screen name we are sending your to.
Click Customize Mail Controls For This Screen Name.

AOL Version 9.0:

Open your latest e-mail.
Click the Add Address button (on the right) to add to your People I Know list.

Alternatively, you can just send an e-mail to:, and that will add us to your People I Know list automatically. To do this:

Open your latest e-mail.
Click the Reply button (its in the top right corner).
A new email window opens with the wrong address in the Send To box.
Replace the address in the Send To box with:
Click Send Now (in the top right corner).
Even if the e-mail you send doesnt get through to us, the act of sending it does
the job of putting us into your People I Know list.


If is filtered, from the spambox,
click on the white W icon on the left column of the mailing.
When the pop-up window comes up, simply click the Add to Whitelist button.

Alternative whitelisting methods:

* Click on the White List button.
Add: to the bottom of your existing list.
Click the Submit List button.

Cloudmark SpamNet:

Select Cloudmark | Options from the Cloudmark SpamNet toolbar in Outlook.
Click Advanced.
Go to the Whitelist tab.
Click the Add button.
Click OK.
Click OK.
Click Yes.
Click OK.


Click on Address Book (its over on the left, below your Folders).
When your Address Book opens, click the Add button.
On the Add Contact screen, find the Internet Information box.
Enter into the top Email box.
Click Save.


Click the Options link, on the main menu tabs, then Safe List.
Type: in your Safe List.
If you see a message that should not be in your Junk Mail folder, click
This is not Junk Mail to avoid having e-mail from the same source sent to
the Junk Mail folder in the future.


Click the Addresses tab.
Click New.
Make sure Accept Mail From This Address is selected under Receiving Options.
Uncheck Display in People Picker under Other options.
Click Submit.
Click OK.


Click Friends from the toolbar.
Click Add.
Click OK.


Click Tools, then Blacklist & Friends.
Click Add on the right, the Friends list side.
Make sure Plain email address is selected.
Click OK.
Click OK.

McAfee Spamkiller:

Click Friends from the sidebar.
Click Add.
Click OK.


Click on Settings: E-mail | Junk e-mail (its at the bottom left of the screen, just above Calendar)
On the E-mail settings screen, click Junk E-Mail Guard.
Select Safe List.
In the space provided under Add people to the safe list,
enter and Click Add.


Check your Probably Spam folder.
If you see that was incorrectly filtered out,
select it, and click the Move to Inbox and Mark as Not Spam button.

Outlook 2003:

Add to your Safe List.
Add to your Personal Contacts in your Outlook Address Book.
Open any desired e-mail, then select Mark as Not Junk.


Add the following entry to your user_prefs file, which is found in the
.spamassassin subdirectory on your web/mail server:


Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
If you have no user_prefs file in this subdirectory, create one:


Click the Configure button.
Go to the Known Senders tab.
Click Add under Known Good Senders and Recipients.
Click OK.
Click OK.


Open your browser and go to:
Log into your SpamCop account.
Click on the Options icon in the toolbar.
Under Mail Management (in the middle), click SpamCop Tools.
Select Manage your personal whitelist.
Near the bottom, where it reads Click here to add to your whitelist, click on Click here.
Enter in the first empty slot.
Click Submit.

Spameater Pro:

Click Filters from the sidebar.
Click the Approved Senders tab.
Click Add Filter.
Type: under Address.
Choose Full Email Address under Address Type.
Select Email Domain.
Click OK.

Spam Inspector:

Select Spam Inspector, then Manage Friends List
from either the Spam Inspector toolbar or from the Outlook menu.
Make sure Email is selected under Add a New Friend.
Click the >> button.
Click Close.

Spam Interceptor:

Follow the Trusted link under > Authentication Lists. Enter the email
Click Add.


On the Spamkiller sidebar, click Friends.
Click Add.
Enter and click the OK button.


Click on the SpamPal system tray icon with the right mouse button.
Click Add to Whitelist from the menu.
Click Add.

Spam Sleuth:

Select File, then Configure.
Go to the Friends category.
Make sure Active is checked.
Type: on a line by itself in the entry field.
Click OK.


Go to your Verizon Inbox.
Click Options.
Select the Block Senders tab (near the top of the screen).
On the Block Senders screen, you will see both a Block Sender List and
a Safe List. In the space where it says Enter e-mail address or sub
domain to always accept even if the domain is blocked,

Yahoo! Mail

Open your Yahoo! mailbox.
Click Mail Options.
Click Filters.
Click Add Filter.
In the top row, labeled From header: make sure Contains is selected in the pull-down menu.
Click in the text box next to that pull-down menu, then enter the address:
At the bottom, where it says Move the Message To: select Inbox from the pull-down menu.
Click the Add Filter button again.

If has been filtered to your bulk folder, simply
open the message and click on the This is not Spam link next to
the From field.

Other providers:

If is being filtered, try adding to your Address Book or Contact list.
If this option is not available, try moving the message to your inbox or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISPs technical support
and ask how you can be sure to receive all e-mail from

Domain: If they need to know the domain were mailing from, tell them: